I judged the Oklahoma Governor’s Cup business plan competition a couple of weeks ago. It was 8 hours of tough, solid work, but it was rewarding. Meeting enthusiastic groups of students presenting promising businesses – some of which are already well on their way to launch
Friend of mine who has recently become director of operations at a hardware/web 2.0 company (yep, pretty exotic), put out a request asking for recommendations for building a world class customer service organization. Good for him! So, how do you build world class customer service?
Pay for performance not for effort. Of course, every entrepreneur knows this, because this is how they pay themselves. But they sometimes forget that money and performance need to be closely aligned throughout the company and that rewards need to flow downwards based on actual
Keep the vision alive. Starting a business can be boring, long, tedious, and bureaucratic. It really isn’t romantic. But don’t forget what you started out to do. Take specific times, events, meetings to talk about and review the vision. Don’t get so caught up in
I’m judging at the Oklahoma Governor’s Cup Collegiate Business Plan Competition this weekend. This is the Oklahoma state business plan competition for undergraduate and graduate students that draws teams from around the state to compete for $200,000 in cash, $50,000 of in-kind awards, $40,000 in fellowships
Don’t be afraid to lead and to lead by doing. This may seem obvious, but it sometimes gets lost. What I mean by this is that you shouldn’t be afraid to take a true leadership role in your company, and that the best way to
Run it by the numbers. This is mostly advice for new entrepreneurs, but it still gets ignored sometimes even by experienced entrepreneurs. You’ll never see large-scale growth or leverage without steadfastly managing by the numbers. Run it by the numbers from the first day. Run it by
Trust your instincts. If something feels out of whack, it probably is. Maybe you are inexperienced. Maybe you have people in your organization telling you that they know better, asking you to give some decision or situation more time to correct itself. You’re likely to
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The new “Startup 101” category in this blog is a series of posts specifically aimed at the very early stage business and the new entrepreneur. These posts are intended to help the novice to quickly grasp the basics and to answer many of the questions that